People’s Home Gadgets Essay

1. Provide advice to Paula regarding the nature of the HR system of rules she should recommend for the customer service representatives at the six stores. there is a problem that PHG has faced employee turnover issues the figures indicates over the 70% to a greater extent than managements expectation. To reduce, turn over issues Id c atomic number 18 recommend an improvement of entire salary systems employees get their salary base on their surgical process, it makes high turnover issues that mean a representative who has curious ability when he sailing PHG stuffs. However, new(prenominal) people who cant sales as much as sales top representatives cease up they got a lowest salary. So I recommend Paula to do establish fixed salary policies regardless of their sales abilities.2. Identify a key strategic performance device driver for this organization.They have strategic performance drivers based on low woos-high quality policies. It indicates a core archetype of competition. In other words, it is called Cost leadership strategy. By commenceing follows, they are able to get a high market positions more that other competitive. To maintain that position they always consider in respect of cost benefits.3. How do the customer service representatives contribute to the strategic performance driver you identified?The company gives representatives a discretion which is able to provide lower prices by cutting margin of percentages. It was a unique policy. Finally, it makes them to maintain cost leadership so illustrated polices could give company a competitive brim in the market. A processes that establishing strategic performance is following.4. Design an HR system to realize the strategic performance driver you identified. Be certain to develop how you would (a) design the work